What we collect
When you place an order, Stripe may collect your name, email address, phone number, billing details, shipping address, and payment information. Ladon Aromatics does not receive or store your full card number.
When you contact us, we save your name, email address, topic, and message so we can respond and keep a record of customer support.
We automatically collect limited, first-party traffic analytics from the website and Ladon app, including pages or app sections viewed, referral source, approximate activity time, and approximate city, state, and country supplied by our hosting provider. To distinguish a new visit from a return visit, the site stores a random anonymous browser identifier and a 30-minute activity-based session identifier in browser storage. These are not advertising identifiers and are not tied to a name or email unless a customer signs in. We do not use third-party analytics cookies or store IP addresses in analytics.
How we use information
- Process payments and fulfill orders.
- Respond to questions, order issues, and support requests.
- Send service-related messages about an order or membership.
- Send product news or promotions only when you choose to join our email list.
- Improve site performance, products, and customer experience.
Service providers
We use Stripe for checkout and payment processing, our hosting provider to operate the site, IPWhois to translate a network address into an approximate city, state, and country, and service providers that help us store customer-support records. The browser requests that approximate location directly from IPWhois; Ladon Aromatics receives and saves the location result but does not receive or save the address in analytics. Those providers may process information only as needed to provide their services.
Email choices
Promotional emails include an unsubscribe link. When you unsubscribe, your address is placed on our suppression list so future promotions are blocked. This does not stop order receipts, account security notices, or service messages you request.
Choices and questions
You may ask what customer information we have, request a correction, or ask us to delete information that we no longer need, subject to records we must retain for legal, accounting, fraud-prevention, or order-fulfillment reasons.
Contact us at info@dmladonaromatics.com.