What we collect
When you place an order, Stripe may collect your name, email address, phone number, billing details, shipping address, and payment information. Ladon Aromatics does not receive or store your full card number.
When you contact us, we save your name, email address, topic, and message so we can respond and keep a record of customer support.
Our site may collect basic analytics such as pages viewed, device information, and approximate activity time to help us improve the storefront.
How we use information
- Process payments and fulfill orders.
- Respond to questions, order issues, and support requests.
- Send service-related messages about an order or membership.
- Improve site performance, products, and customer experience.
Service providers
We use Stripe for checkout and payment processing, our hosting provider to operate the site, and service providers that help us store customer-support records. Those providers may process information only as needed to provide their services.
Choices and questions
You may ask what customer information we have, request a correction, or ask us to delete information that we no longer need, subject to records we must retain for legal, accounting, fraud-prevention, or order-fulfillment reasons.
Contact us at info@dmladonaromatics.com.