Prearranged pickup
Pickup is free only for customers who have already confirmed a meeting time and location directly with Ladon, such as an agreed workplace handoff or another confirmed meeting spot. This is not a public storefront or walk-in service. Select pickup at checkout and confirm your prior arrangement to waive shipping; product charges still apply.
Shipping
We currently accept shipping addresses in the United States. Shipping for regular purchases is based on your delivery location, using live USPS pricing for our standard package allowance. Enter your ZIP code for an estimate before payment. Product orders over $30 after discounts, before tax and shipping, receive free U.S. shipping automatically. First Ones and app thank-you promotions retain their advertised shipping fees. Memberships retain their separate shipping terms. Your final shipping charge is shown in Stripe Checkout before payment. For regular purchases, confirm your delivery address on our site before continuing to secure Stripe payment. Return to your bag if you need to change it. Review it carefully before payment; customers are responsible for delays or extra costs caused by an incorrect or incomplete address.
Orders are prepared after payment is confirmed. Delivery timing depends on the carrier and destination. If your package is delayed or appears lost, email us with your order number so we can help investigate.
Damaged or incorrect orders
If an item arrives damaged, leaking, or different from what you ordered, contact info@dmladonaromatics.com within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can make it right.
Returns
For hygiene and product-safety reasons, returns are generally limited to unused and unopened items. Contact us within 14 days of delivery before sending anything back. We will provide return instructions when a return is approved.
Return shipping is the customer’s responsibility unless the item arrived damaged or we sent the wrong item. Approved refunds are issued to the original payment method after the returned item is received and inspected.
Questions
Need help before ordering? Send a note through our contact page or email info@dmladonaromatics.com.